+44 (0) 208 152 2949
glenn@glenncowan.co.uk
Your On-boarding Journey
Welcome to a seamless experience that lays the foundation for your success.
Our structured on-boarding process ensures that you’re fully equipped to make the most of our services.
Our On-boarding Process
Step 1: Welcome & Kick-Off Call
Meet your dedicated on-boarding specialist and key team members to set clear expectations from the start.
Step 2: Discovery & Needs Assessment
We take a deep dive into your business, challenges, and goals to tailor our approach just for you.
Step 3: Customised Strategy & Planning
Collaboratively, we develop a bespoke plan with defined timelines and measurable milestones.
Step 4: Technical & Operational Setup
Our team handles the technical setup—from domain configuration to establishing a robust email infrastructure—ensuring a smooth launch.
Step 5: Launch & Ongoing Support
After launch, we continue to support you with regular check-ins, performance tracking, and proactive adjustments.
What Our Clients Say
“The onboarding process was transparent and supportive from start to finish. It set us up for success!”
Frequently Asked Questions
What does the onboarding process involve?
Our onboarding process is designed to get you up and running quickly.
It starts with a welcome call to introduce key team members, followed by a comprehensive needs assessment to understand your goals and target audience.
We then develop a customised strategy, set up your technical infrastructure, and provide training and support before launching your campaign.
How long does the on-boarding process typically take?
On-boarding usually takes between 2 to 4 weeks.
The exact time-frame depends on the complexity of your project and the specific technical requirements involved, but we work closely with you to ensure a smooth and efficient transition.
What information do you need from me during on-boarding?
We ask for details about your target audience, existing outreach efforts, and any specific goals or challenges you’re facing.
Additionally, we may need access to certain technical resources (like your domain or email platform) to set up the infrastructure for your campaign.
How do you ensure my campaign is set up for success?
Our approach is methodical and data-driven.
After understanding your needs, we tailor the campaign to your ideal customer profile, create and test multiple copy variations, and gradually roll out the campaign to monitor engagement.
We also provide ongoing support and regular check-ins to make any necessary adjustments.
What kind of support can I expect during and after on-boarding?
You’ll have a dedicated onboarding specialist as your main point of contact throughout the process.
We provide clear guidance on campaign setup, best practices, and ongoing optimisations, ensuring smooth execution and continuous support even after launch.
Our team is always available to address technical and strategic questions, helping you achieve the best possible results.
Ready to Begin?
Contact us today to schedule your welcome call to get started on the road to success!